Terms and Conditions

User Agreement

Policy for utilizing the electronic portal of Thakaa Center affiliated with the Small and Medium Enterprises General Authority (Monshaat)

This portal for KSA's Thakaa Center affiliated with the Small and Medium Enterprises General Authority (Monshaat) is available for your personal use. These terms and conditions of use and KSA’s laws will apply to your access to and use of this portal. Moreover, your access and entry to this portal constitute an absolute agreement of the terms and conditions of use, and this consent is valid as of the date on which you use the portal for the first time. The Center's objectives and mission make it clear that one of its key objectives is to make the Small and Medium Enterprises Sector a vital engine for economic development in KSA and make it possible to realize KSA’s Vision 2030 and beyond. Another objective is to develop and support Small and Medium Enterprises to enable them to prosper by leading cooperation with our strategic partners in the public, private, and non-profit sectors locally and globally. You must regularly check the terms of use and disclaimer principles to learn about any updates made to them, as your continued use of this portal signifies that you are aware of and agree to all such updates. The use of the portal is subject to a number of terms and conditions, all of which are subject to regular updates and changes as needed. Any amendment or update to any of these terms and conditions becomes effective immediately after its approval by the portal administration. Note that these terms and conditions include property rights, and the portal administrator is not required to notify users of any changes to these terms.

Use Restrictions

You agree to abstain from the following when using the electronic portal of Thakaa Center affiliated with the Small and Medium Enterprises General Authority (Monshaat)

Upload or Supply files that contain data, materials, software, or other information that you do not own or have permission for.
Use the electronic portal of Thakaa Center in any manner to send unsolicited commercial emails or to engage in similar behavior.
Provide or upload files on this portal that contain viruses or corrupted data.
Use the electronic portal of Thakaa Center to publish, advertise, disseminate, or circulate any illegal, pornographic, obscene, defamatory, contradictory to Islamic teachings or public morals, or otherwise unlawful materials or information.
Participate in unlawful or illegal actions within KSA through this portal.
Advertise - on our website for any good or service that would put us in breach of any rule or law that might be in force in any field.
Use any means, program, or procedure to intercept or attempt to intercept the correct operation of this portal.
Perform any action that imposes an unreasonable, large or inappropriate load on the infrastructure of this portal.

Use of links for the electronic portal of Thakaa Center

It is forbidden to transfer or copy any of the contents of the electronic portal of Thakaa Center, make any electronic links to it, or frame any of them, unless expressly permitted below. Links to the electronic portal of Thakaa Center can be placed on any other sites that do not conflict in their objectives and general orientation with the objectives, policies, and frameworks of the electronic portal of Thakaa Center. Any trademarks, logos, commercial or service symbols, or other means used or appearing on websites linked to this portal or any of its contents are not in any way associated with or linked to the electronic portal of Thakaa Center in any form. Thakaa Center affiliated with the Small and Medium Enterprises General Authority (Monshaat) reserves its full rights to block any link from any website that contains inappropriate, obscene, infringing, vulgar, pornographic, indecent, unacceptable, or illegal topics, names, materials, or information that breaks any laws or infringes on the rights of others' intellectual property, privacy, or publicity. Thakaa Center affiliated with the Small and Medium Enterprises General Authority (Monshaat) reserves the right to remove any link placed in an unlawful manner and disclaims any liability for the information found on any other website that may be accessed through or after leaving this portal.

Links from the electronic portal of Thakaa Center

Links to other portals and/or websites are offered for the convenience of the visitor; nevertheless, since we are not accountable for the information on these sites or portals and do not necessarily endorse their contents, you access these sites or portals at your own risk. We attempt to replace inactive or broken links with those from other websites, but since we have no control or influence over those links, we make no guarantees that they will remain active forever.

Virus protection

We make every effort to review and test the information on this portal during the whole production process. We recommend that you always run an anti-virus program on all materials downloaded from the internet. We disclaim all liability for any loss, disruption, or damage to your data or computer system that may arise as a result of connecting to this portal or utilizing content downloaded from this site.

Waiver of Claims

The services, information, resources, and functionalities offered on or accessible through the electronic portal of Thakaa Center affiliated with the Small and Medium Enterprises General Authority (Monshaat) are given for your personal use "As Is" and "AS AVAILABLE" without any acknowledgment, promises, or guarantees of any kind. We are unable to guarantee the absence of interruptions, errors, or excesses in the use of this portal, its contents, or any websites connected to it, whether knowingly or unknowingly. Any correspondence or information sent through this portal will not be subject to ownership rights or confidentiality obligations. No use of this portal, whether passive or interactive, ensures or is intended to ensure for the user any rights, licenses, or privileges of any kind. Small and Medium Enterprises General Authority (Monshaat)'s waiver of any of its rights as herein described in any event or under any circumstances does not imply in any manner an automatic and permanent waiver of any right in other events.

Limitation of Liability

The internet-based electronic services made available through the portal of the Thakaa Center affiliated with the Small and Medium Enterprises General Authority (Monshaat) for finding out information about various government agencies and departments serve only to speed up manual processes. As a result, you acknowledge that you are fully aware that communications over the internet may be interfered with or intercepted by third parties, that the portal does not replace information that can be obtained through legitimate government channels, and that requests and administrative procedures can be brought directly before the competent entities. As a result, using this portal is still at your own risk, and we disclaim all liability for any loss or damage of any kind you may sustain as a result of using or visiting the portal, or as a result of your reliance on any statement, opinion, or advertisement therein, as well as for any delays in operation, connection issues, internet access issues, equipment or software malfunctions, or as a result of the actions or thoughts of anyone using this portal. Therefore, you hereby acknowledge and agree that your sole and exclusive remedy for any harm or loss that may emerge from your access to or use of this portal is to discontinue your use of or access to it.

Indemnification

You hereby acknowledge not to take any action against Thakaa Center or Small and Medium Enterprises General Authority (Monshaat) or any of its management; and to indemnify and insure them from liability, as well as any entities, employees, or agents who are responsible for managing, maintaining, updating or providing the electronic portal of Small and Medium Enterprises General Authority (Monshaat), from all obligations and responsibilities that may arise in connection with any claim arising from any breach by you of the terms and conditions of use or any of the applicable laws either in KSA or in your country of residence.

Termination of Use

Without warning and for any reason, including a breach of the terms and conditions of use or any other conduct we may deem illegal or harmful to others, we reserve the right to terminate, restrict, or suspend your right to access and use the portal. In the event of termination, you will not be authorized to access this portal.

Security of Personal Information

The purpose of the privacy and confidentiality of information document is to inform visitors and users of the nature of the data that is gathered about them when they visit the site and how to handle it. The portal administration takes adequate and appropriate measures to maintain the personal information in its possession in a secure manner to ensure its protection from loss, unauthorized access, misuse, or unauthorized modification and disclosure. Among the most important measures applied by the Small and Medium Enterprises General Authority (Monshaat) to protect the visitor's personal information are:

Strict protocols, security measures, and technical protection to guard against fraud and unauthorized access to our systems.
Regular and periodic updating of protection procedures and controls that meet or exceed standard benchmarks.
Our staff is qualified and trained to respect the confidentiality of the personal information of our visitors.

Collection of Personal Information

Your information is gathered and used from our side so that we can run our business and give you the best services possible. This data is gathered from a variety of sources, including different service request forms and any data that appears in writing or electronic correspondence between us, including name, address, ID number, profession, and any other information submitted to us. If you send us an e-mail through the electronic portal of Small and Medium Enterprises General Authority (Monshaat) in which you provide us with personal data, we may share the necessary information with other entities or departments, in order to serve you more effectively. We will not share your personal data with non-governmental entities unless they have been granted permission by the relevant entities to carry out particular government functions, and we will not divulge your personal information to non-governmental entities. By submitting your personal data and information through the electronic portal of the Small and Medium Enterprises General Authority (Monshaat), you fully agree to the storage, processing, and use of that data by the Saudi authorities. We reserve the right at all times to disclose any information to the competent entities, when it is required to comply with any law, regulation, or government request. You are solely responsible for the accuracy, correctness, and truthfulness of the data you send through this portal.

Privacy Protection

In order to help you protect your personal information, we recommend the following:

Contact us immediately, if you suspect that your password, use code, PIN number, or any other private information has been compromised.
Never divulge any confidential information over the phone or the internet unless you know the identity of the person or party receiving the information.
Use a secure browser when performing online transactions, close unused applications on the network, and make sure your antivirus software is always up to date.
In case of any inquiries or opinions about the privacy principles, you can contact the portal administration via the following e-mail: Support@thakaa.sa
Your personal data is protected using the right security methods throughout electronic storage and transmission in order to maintain its integrity.

Disclaimer of Liability

Monshaat provides software and consulting services as a service of Thakaa Center provided by Monshaat, which contributes to and helps in stimulating innovation and adoption of technology. Neither Monshaat nor its representative makes any representations or warranties, whether expressed or implied, about the completeness, accuracy, reliability, suitability, or availability of this data or the information or related materials therein contained for any purpose whatsoever and may not be used for a purpose other than for general use. "Monshaat" or its representative agrees that it will not be held liable, in whole or in part, for any direct, indirect, incidental, consequential, or punitive damages of any kind, whether specific or general, and that it will not bear any responsibility for any lost opportunities, losses, damages, or harm of any kind, including any damage or virus that may occur to the personal computer device as a result of logging into this page. "Monshaat" or its representative exerts its best efforts to make sure that the data made available through.... are comprehensive and accurate as much as possible. Additionally, "Monshaat" reaffirms its commitment to the copyright and intellectual property rights of the contents of the programs and consultations, including the "Monshaat" logo, and prohibits the publication of any information or opinions presented here without first obtaining written consent from "Monshaat". The Small and Medium Enterprises General Authority (Monshaat) offers a variety of services, such as consulting, programs, and group challenges to assist Small and Medium Enterprises. These services are provided by the service providers that the Small and Medium Enterprises General Authority (Monshaat) has recommended, such as "Mozon company, the operator of Thakaa Center," in order to contribute to the development and provision of sustainable facilities for many of such enterprises. Such services include but are not limited to consulting and procedures related to human resources – accounting, administrative or technical at reduced or free costs and the commitment of services provided by the providers of such services, based on the information and data provided by the beneficiaries of such enterprises, in order to benefit from whatever is provided by the service providers proposed by the Authority, without any responsibility on the "Authority " or "Mozon Company, the operator of Thakaa Center," in any case for any material or moral damages, direct or indirect, that may occur from that relationship between the beneficiaries of the enterprises and the service providers. For administrative or legal reasons that may obstruct the workflow or are deemed appropriate in the interest of the business, service providers (such as Thakaa Center) or consulting firms (such as the Mozon Company, the operator of Thakaa Center) have the right to refuse, postpone, or revise requests of the consulting service to the beneficiaries.

Sending of E-mails to Small and Medium Enterprises General Authority (Monshaat) and Thakaa Center

We will use your email address to respond to your inquiries when you ask questions or request information about a particular good or service, or if you give us additional information using any of the electronic or non-electronic methods of contact with the Authority, like submitting a request for information on our website. Additionally, it is feasible for us to keep your email address, your message, and our response for legal and regulatory reasons as well as for quality control.

Scope of Application

Anywhere in this policy, the term "Authority" refers to the Small and Medium Enterprises General Authority (Monshaat); the term "Thakaa Center" refers to the Thakaa Innovation Center, one of the initiatives of the Small and Medium Enterprises General Authority (Monshaat).

Property Rights

It is completely forbidden to modify any of the portal's contents. The Small and Medium Enterprises General Authority (Monshaat) in KSA or Thakaa Center must first give their written authorization before any reproduction or other uses of the graphics and pictures contained in this portal are permitted.

Judicial Reference

You acknowledge that Arabic will be the official language for resolving any disputes arising from your use of the portal or any of its contents, and that you hereby agree to submit all claims and disputes arising from your use of this portal exclusively to the judicial authorities in KSA.

General Terms and Conditions

The Arabic language is the primary language for using the portal and benefiting from all the materials published on it, and the translation of any of these materials is intended to provide an added service, and therefore the translation provided is not based on the interpretation of any dispute about the content contained in the portal.
The Arabic text of all regulations and laws published on the portal, whether they are related to the Thakaa Center, the Small and Medium Enterprises General Authority (Monshaat), or other entities, may be subject to translation to interpret their meanings in order for more benefit. However, this translation should never be used to derive information or details because the Arabic text is the primary source.
In case of any inquiries or opinions about the privacy principles and disclaimer of liability, you can contact the portal administration via the following e-mail: Support@thakaa.sa