Terms and Conditions

Policy to use the electronic portal of the Intelligence Center of the SME Authority

هذه البوابة الإلكترونية لمركز ذكاء التابع لهيئة المنشآت الصغيرة والمتوسطة بالمملكة العربية السعودية  متاحة لاستخدامك الشخصي. ويخضع دخولك واستخدامك لهذه البوابة لبنود وشروط الاستخدام هذه ولأنظمة المملكة العربية السعودية. وكذلك يعد وصولك ودخولك إلى هذه البوابة موافقة دون قيد أو شرط على بنود وشروط الاستخدام سواء أكنت مستخدماً مسجلاً أم لم تكن، وتسري هذه الموافقة اعتبارا من تاريخ أول استخدام لك لهذه البوابة.وكما هو واضح من أهداف المركز ورسالته، فإن من أهم أهدافه أن نجعل قطاع المنشآت الصغيرة والمتوسطة محركاً أساسياً للتنمية الإقتصادية في المملكة العربية السعودية وممكّن لتحقيق رؤية السعودية 2030 وما بعد، و تطوير و دعم المنشآت الصغيرة و المتوسطة لنمكّنها من الإزدهار عبر قيادة التعاون مع شركائنا الإستراتيجين في القطاعين العام و الخاص و القطاع غير الربحي محلياً و دولياً.ويتضمن استخدام البوابة عدداً من البنود والشروط التي تخضع لتحديثات وتغييرات مستمرة حسب الحاجة، ويصبح أي تعديل أو تحديث لأي من هذه البنود والشروط نافذًا فور اعتماده من إدارة البوابة؛ وهو ما يتطلب منك مراجعة مستمرة لشروط  الاستخدام ومبادئ إخلاء المسؤولية لمعرفة أية تحديثات تتم عليها؛  إذ أن استمرارك في استخدام هذه البوابــة يعني اطلاعك وقبولك التام لأي تعديل تم على بنود وشروط استخدامها. علماً بأن هذه البنود والشروط تتضمن حقوق الملكية، كما أن إدارة البوابة غير مطالبة بالإعلان عن أية تحديثات تتم على تلك الشروط.

Restrictions on use

  • By using the Thakaa Center portal The SME Authority's electronic subsidiary, it acknowledges that:
  • Provide or download files containing software, materials, data or other information that are not owned or licensed by you.
  • Use this portal in any way to send any commercial or unwanted e-mail or any such misuse to the SME Portal.
  • Provide or download files on this portal that contain viruses or corrupted data.
  • Publishing, advertising, distributing or circulating material or information that contains defamation, violation of laws, pornographic or obscene material, violation of Islamic teachings, public morals or any illegal material or information through the SME Portal.
  • Participating through these gatekeepers subject to the Convention in illegal or illegal activities in Saudi Arabia.
  • Advertising - Any product or service that makes us in violation of any applicable law or regulation in any field.
  • Use any means, program or procedure to intercept or attempt to intercept the correct operation of this portal.
  • Any action that imposes unreasonable, significant or inappropriate burden on the infrastructure of this gate

Use links to a portal Thakaa Center Electronic

Except as described below, it is forbidden to move or copy any of the contents of the portal Thakaa Center Or create any links of their own or display any of them in a window. Thakaa Center In any other sites that do not conflict with their objectives and general orientation with the objectives, policies and frameworks of the portal portal Thakaa Center It's not a gate. Thakaa Center In any way, it is shared or associated with any trademarks, logos, commercial or service codes or any other means used or appearon on websites associated with this portal or any of its contents. Thakaa Center The SME Authority has full rights to stop and obstruct any association in any way from any site that contains inappropriate, obscene, obscene, pornographic, indecent, unacceptable or illegal names, materials or information that violate any law or violate any right. s for intellectual property or for privacy rights or public rights. Thakaa Center The SME Authority has the right to disable any link in any way unauthorized and is not responsible for the content sought on any other site accessed through this portal or from it to this portal.

Links from body portal Thakaa Center

Links to other portals and/or websites are provided for the purpose of facilitating the visitor, and we are not responsible for the contents or credibility of the portals and/or sites to which we link and do not endorse their contents, so we do not guarantee that any of these links will always operate.


We make every effort to examine and test the contents of this portal at all stages of production. We recommend that you always run an anti-virus program on all material downloaded from the Internet. We do not hold responsible for any loss, interruption or damage to your data or computer that may occur while connecting to this portal or when using material from this portal.

Waiver of claims

The gate Thakaa Center The SME Authority has services, information, materials and functions available or accessible through the portal are provided for your personal use "as it is" and "as available" without any endorsement, promises or guarantees of any kind. Any interruptions, errors or breaches that may arise from the use of this portal, its contents or any associated site - whether to our knowledge or without our knowledge. Interactive services included in this portal do not guarantee first that it is intended to guarantee the user any rights, licenses or any privileges of any kind. Another one.

Limits of responsibility

The electronic services provided by the Easyconline Portal of the SMEA And obtain information about different government departments and entities are provided only to facilitate manual procedures. In this way you acknowledge your full knowledge that internet communications may be interfered with or intercepted by third parties, that the portal does not replace the information available through the official authorities and that requests and administrative procedures can be taken directly before the competent authorities. The Portal remains your own responsibility, and we are in no way liable for any loss or damage of any kind that you may incur as a result of your use, visit to the portal, your reliance on any statement, opinion or announcement at the portal, or any delays in operation, communication failures or access problems. The Internet, equipment failures, software, behavior or ideas of anyone entering this portal. Hereby, you acknowledge here and agree that your exclusive and sole means of treating any damage or loss that may occur as a result of your entry or use of this portal is to refrain from using, accessing or not doing so.


In doing so, you acknowledge that no action will be taken against Thakaa Center Or the SME Authority or any of its management, compensation and insurance of liability as well as any entities, employees or agents who are responsible for the management, maintenance, modernization or provision of the SME Portal, from all obligations and responsibilities that may arise in relation to any A claim arising from any breach of the terms and conditions of use or any of the applicable laws either in Saudi Arabia or where you reside.

End of use

At our sole discretion, we may terminate, restrict or suspend your right to access and use the portal without notice and for any reason including infraction of the terms and conditions of use or any other conduct that we may consider to be unlawful or harmful to others, and in the event of termination, you will not be authorized to enter this E-gate.

Security of personal information

  • The privacy and confidentiality document is designed to help visitors and users understand the nature of the data collected from them when they visit the portal and how to deal with it.  The portal management takes appropriate and appropriate measures to keep the personal information it has in a safe manner to ensure that it is protected from loss, unauthorized entry or abuse, modification and unauthorized disclosure, and one of the most important measures in place in the Authority to protect Visitor's personal information:
  • Strict procedures and measures to protect the security of the information and technology we use to prevent fraud and unauthorized access to our systems.
  • Regular and periodic update of protection procedures and controls that meet or exceed standard standards.
  • Our employees are qualified and trained to respect the confidentiality of our visitors' personal information.

Collecting personal information

 We collect and use your information to manage our business and to provide you with the best services. This information is collected from multiple sources such as various service request forms, and any information that appears on our written or electronic communication sought, such as name, address, personal proof document number, profession and any other data provided to us.  If you send us an email via the SME ACA portal providing us with personal data, we may share the necessary data with other entities or departments to serve you more effectively. We will only share your personal data with non-governmental entities if it is authorized by the competent authorities to perform specific government services. By submitting your data and personal information through the SME Portal, you fully agree to store, process and use such data by the Saudi authorities. We reserve the right at all times to disclose any information to the competent authorities, when necessary to comply with any law, regulation or government request.  You are solely responsible for the completeness, validity and credibility of the data you send through this portal.

Protect your privacy

  • In order to help you protect your personal information, we recommend:
  • Contact us immediately when you think someone has been able to obtain your password, usage code, pin number, or any other confidential information.
  • Do not give confidential information over the phone or the Internet unless you know the identity of the person or party receiving the information
  • Use a secure browser when you're completing online transactions with unused apps on the network, and make sure your antivirus software is always up to date.
  • If there are any questions or opinions about the principles of privacy, you can contact the portal management via Email Next: Support@thakaa.sa
  • To preserve your personal data, electronic storage and personal data sent are secured using appropriate security technologies.
  • This portal may contain links to sites or portals that may use ways to protect information and its privacy that differ from the methods used by us. We are not responsible for the contents, methods and privacy of these other sites, and we recommend that you refer to the privacy notices of those sites.


The General Authority for Small and Medium Enterprises provides "facilities" of various services, including consulting service, training courses and group competitions to assist Small and Medium Enterprises and is provided by the service providers proposed by the Authority, including "Mazin Company, the operator of the Intelligence Center", To contribute to the development and provision of sustainable facilities for many of these facilities, including but not limited to human resources consultancy and procedures - accounting, management or technical at reduced or free costs and the commitment of the services provided by the service providers, Based on the information and data provided by the beneficiaries of these facilities, to take advantage of the contributions of the proposed service providers of the Authority, without the slightest responsibility on the Authority or the Company of The Zen Operator of the Intelligence Center, in any case for any material or moral damage, directly or indirectly, may occur. God forbid, this relationship between the beneficiaries of the establishments and the service providers. Service providers (as an intelligence center) or consulting (as a taiq)'s operating company have the right to refuse, postpone or revise requests for advisory or training service to beneficiaries for administrative or legal reasons that may hinder the progress of the business or consider it appropriate for the benefit of the business.

Send e-mails to the Authority and the Intelligence Center

When you inquire or request information about a specific product or service or if you give additional information using any means of communication with the Authority, whether electronic or non-electronic, such as requesting an enquiry on our website, we will use your email address to respond to your queries, It is also possible to save your address and message and response to it for quality control purposes, and we may do so for legal and regulatory purposes.

The scope of the application of this policy

Wherever the word "body" is mentioned in this policy, it means the General Authority for Small and Medium Enterprises or Thakaa Center It means the Intelligent Innovation Center is one of the initiatives of the General Authority for Small and Medium Enterprises.

Property rights

Any modification of any of the contents of the portal is strictly prohibited. The drawings and images in this portal are protected by copyright and may not be reproduced or exploited in any way without the prior written consent of Thakaa Center Or the Saudi Arabian SME Authority.

Judicial reference

You agree to submit exclusively to the Judicial Authorities of Saudi Arabia in relation to all claims and disputes arising from your use of this portal, knowing that Arabic will be the official language used to resolve any disputes arising from your use of the portal or any of its contents.

General terms and conditions

  • Arabic is the primary language for using the portal and making use of all the material published on it, and the translation of any of these materials is intended to provide added service, and therefore the translation available is not based on the interpretation of any disagreement about the content contained in the portal.
  • All the regulations and laws published on the portal, whether for the Intelligence Center, the SME Authority or others, may be subject to a translation to interpret their meanings in order to increase interest, but the Arabic text of all those regulations and laws constitutes the basic reference, and therefore cannot in any way rely on Its own explanatory translation to infer any information or details.
  • If there are any questions or opinions about privacy and disclaimer requirements, you can contact the portal management via Email Next:Support@Thakaa.sa